Cracker jokes, remember those? Q. When is a customer-centric company not a customer-centric company? A. When it’s withholding useful information to trick you into spendin’ mo’ money! Ha ha ha. Right, let’s talk about emails. The backstory: It was Christmas. I bought some stuff online. I got an email to confirm when said stuff was delivered. On the surface the email looks like it’s being helpful, but all is not as it seems.
“Delivered” email... 🥁 0/10 + 10/10
“Delivered” email... 🥁 0/10 + 10/10
“Delivered” email... 🥁 0/10 + 10/10
Cracker jokes, remember those? Q. When is a customer-centric company not a customer-centric company? A. When it’s withholding useful information to trick you into spendin’ mo’ money! Ha ha ha. Right, let’s talk about emails. The backstory: It was Christmas. I bought some stuff online. I got an email to confirm when said stuff was delivered. On the surface the email looks like it’s being helpful, but all is not as it seems.